Return & Refund Policy

Effective Date: August 5, 2026

This Return & Refund Policy explains the conditions, procedures, timelines, and costs that apply when returning products purchased from Minimaltank through minimaltank.shop.

Summary

Item	Details
Return Window	30 calendar days from the delivery date
Eligible Products	Men’s T-shirts, polo shirts, jackets, and tank tops
Return Condition	Unworn, unused, unwashed, undamaged, and in original packaging
Proof of Purchase	Required
Return Authorization	Required before sending any item
Return Shipping Cost	Free for approved returns
Return Label	Sent by email after the return request is approved
Restocking Fee	No restocking fee
Refund Processing Time	Within 7 business days after the approved return is received and inspected
Refund Method	Original payment method
Return Address	25 Polk Ave Apt 1, Waterbury, CT 06708-4220, United States
Exchanges	Available for eligible items, subject to stock availability
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

1. Return Window

You may request a return within 30 calendar days from the date your order is delivered.

A return request submitted after the 30-day return period may be declined.

The delivery date shown in the shipping carrier’s tracking record will be used to determine whether the return request was submitted within the allowed period.

2. Return Eligibility

To qualify for a return, the product must be:

Unworn and unused
Unwashed
Free from stains, odors, damage, or alterations
In its original condition
Returned with the original packaging, tags, and accessories
Accompanied by valid proof of purchase or an order number

Products that do not meet these conditions may be rejected and returned to the customer.

Trying on clothing for fit is permitted, provided the item remains clean, undamaged, and otherwise eligible for return.

3. Non-Returnable Items

The following products cannot be returned unless they arrived defective, damaged, or incorrect:

Items showing signs of wear or use
Washed, altered, or damaged clothing
Items missing original tags or packaging
Products damaged after delivery through improper handling
Items not purchased from minimaltank.shop
Items returned without prior authorization
Final-sale items, when clearly identified as final sale before purchase

This section does not limit any rights available to customers under applicable consumer protection laws.

4. How to Request a Return

To begin a return, email:

support@minimaltank.shop

Include the following information:

Full name
Order number
Email address used for the order
Product name
Quantity being returned
Reason for the return
Photographs if the item is damaged, defective, or incorrect

Return requests are reviewed during customer support hours:

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Do not send a product back before receiving return approval.

5. Return Approval and Shipping Label

If your return is approved:

A prepaid return shipping label will be sent to your email address.
Download and print the label.
Pack the approved product securely.
Attach the return label to the outside of the package.
Deliver the package to the carrier identified on the label.

The return must be sent using the provided shipping label unless Minimaltank gives you different written instructions.

6. Return Shipping Cost

Return shipping is free for approved returns.

Minimaltank will provide a prepaid return label at no charge when the return request is accepted.

Customers may be responsible for additional costs when:

A return is sent without authorization
A different carrier or shipping method is used without approval
An item is sent to an incorrect address
A package requires additional postage because it was packed improperly
A return contains products that were not approved

We do not reimburse unauthorized shipping expenses.

7. Return Address

Approved returns must be sent to:

Minimaltank
25 Polk Ave Apt 1
Waterbury, CT 06708-4220
United States

Do not send products to this address without first receiving return authorization and shipping instructions.

Unauthorized packages may be refused or returned to the sender.

8. Restocking Fee

Minimaltank does not charge a restocking or storage fee for approved returns.

Fee	Amount
Return Shipping	Free for approved returns
Restocking Fee	US$0.00
Storage Fee	US$0.00

9. Return Inspection

Returned products are inspected after they arrive at the return address.

The inspection confirms:

The returned item matches the approved return request
The product is within the return period
The item is unused, unwashed, and undamaged
Original tags and packaging are included
The product is eligible for a refund

You will be notified by email after the return has been inspected.

10. Refund Processing Time

Approved refunds are processed within 7 business days after the returned product is received and passes inspection.

Business days are Monday through Friday, excluding United States federal holidays.

After Minimaltank issues the refund, your bank, card issuer, payment provider, or digital wallet may require additional time to post the funds to your account. This additional posting period is controlled by the payment provider.

11. Refund Method

Refunds are issued to the original payment method used for the purchase.

Refunds cannot normally be:

Sent to a different card
Transferred to another account
Issued through a different payment provider
Paid in cash

If the original payment method is no longer available, contact support so the matter can be reviewed.

12. Original Shipping Charges

The original US$6.99 standard shipping fee is non-refundable, except when:

The item arrived damaged
The item was defective
The wrong product was delivered
The order was canceled before shipment
Applicable law requires reimbursement

Any applicable product refund and shipping refund will be shown separately where relevant.

13. Partial Refunds or Rejected Returns

A refund may be reduced or refused when:

The product shows signs of use, washing, wear, or damage
Original tags, accessories, or packaging are missing
The item returned is different from the approved product
The return was submitted after the 30-day period
The product was damaged after delivery
The customer returned an item without approval

If a return is rejected, we will email the customer with the reason and available next steps.

14. Exchanges

Eligible products may be exchanged within the same 30-day return period, subject to availability.

To request an exchange, email support@minimaltank.shop with:

Your order number
The product being returned
The requested replacement product
The requested size or color

If the replacement is available, the exchange will be processed after the original item is received and inspected.

If the replacement is unavailable, a refund will be issued to the original payment method.

Price differences may apply when exchanging for a different product.

15. Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible and include:

Order number
Description of the issue
Clear photographs of the product
Photographs of the packaging and shipping label when relevant

After verification, Minimaltank may provide:

A replacement
An exchange
A full or partial refund
A prepaid return label

Approved claims involving an incorrect, damaged, or defective product will not incur return shipping or restocking fees.

16. Missing Items

If an item is missing from your delivered package, contact support@minimaltank.shop promptly.

Include:

Order number
Missing product name
Photograph of the received products
Photograph of the package and shipping label

We will review packing and shipment records before providing a resolution.

17. Lost Return Packages

Customers must use the prepaid return label provided by Minimaltank and retain the carrier receipt until the return is completed.

If an approved return appears lost in transit, contact us with the return tracking number.

Minimaltank is not responsible for packages returned through an unauthorized carrier, unapproved label, or untracked shipping method.

18. Refund Amount

The approved refund may include:

The purchase price of eligible returned products
Applicable product taxes
Original shipping charges only when required by this policy or applicable law

The approved refund will not include:

Unauthorized shipping expenses
Costs caused by using an unapproved return method
Charges for items that do not satisfy the return conditions

19. Taxes

Applicable sales tax paid on an approved returned product will be refunded according to the amount shown on the original order.

Tax treatment may depend on the customer’s delivery location and applicable tax rules.

Customers will not be charged a return shipping fee or restocking fee for approved returns.

20. Personal Information

Information submitted during a return or refund request may include names, email addresses, order details, shipping information, photographs, and payment-related records.

This information is used to: