Effective Date: August 5, 2026

This Order Cancellation & Change Policy explains how customers may request to cancel or modify an order placed through minimaltank.shop. Please review this policy before completing your purchase.

Summary

1. Order Cancellation

Customers may request to cancel an order after it has been placed.

Cancellation requests are accepted only before the order has entered processing or has been shipped.

Because orders are prepared quickly, cancellation requests should be submitted as soon as possible.

Submitting a cancellation request does not automatically cancel the order.

2. How to Request a Cancellation

To request a cancellation, email:

support@minimaltank.shop

Please include:

• Full name
• Order number
• Email address used for the order
• Cancellation request

Requests are reviewed during customer support hours.

3. Order Cancellation Approval

If the order has not entered processing, your cancellation request will normally be approved.

If the order is already:

• Being prepared
• Packed
• Awaiting carrier pickup
• Shipped

the cancellation request may be declined.

You will receive confirmation by email once your request has been reviewed.

4. Order Changes

Customers may request changes before the order enters processing.

Examples include:

• Shipping address
• Recipient name
• Contact telephone number
• Email address
• Product size
• Product color
• Quantity
• Removing an item
• Adding an item (subject to availability)
• Correcting billing information where possible

All requested changes are subject to inventory availability and operational status.

5. Shipping Address Changes

Shipping address changes are accepted only before the shipping label has been created.

Once a shipment has been handed to USPS, UPS, or FedEx, we cannot guarantee that the address can be changed.

Customers are responsible for providing an accurate shipping address during checkout.

6. Product Changes

Product changes may be approved if:

• The requested item is available.
• The order has not entered processing.
• The replacement product is eligible for immediate fulfillment.

If the replacement product has a different price, the customer will be informed before the order is updated.

7. Payment Adjustments

If an approved order change affects the order total:

• Additional payment may be required before shipment.
• A partial refund may be issued if the updated order total is lower.

Refunds are issued to the original payment method.

8. Orders That Cannot Be Changed or Cancelled

An order generally cannot be changed or cancelled after:

• Payment has been authorized and processing has started.
• Packing has begun.
• A shipping label has been created.
• The shipment has been collected by the carrier.
• Tracking information has been issued.
• The order has been shipped.

If your order has already shipped, you may request a return after delivery if the item qualifies under our Return & Refund Policy.

9. Cancellation by Minimaltank

We reserve the right to cancel an order when necessary, including situations such as:

• Payment authorization failure
• Product unavailable
• Incorrect pricing caused by a technical error
• Duplicate orders
• Suspected fraud
• Incomplete customer information
• Invalid shipping address
• Operational or security concerns
• Circumstances beyond our reasonable control

If we cancel your order after payment has been received, a full refund will be issued to the original payment method.

10. Refunds for Cancelled Orders

Approved cancellations are refunded to the original payment method.

Refunds are generally processed within 7 business days after cancellation approval.

Your bank or payment provider may require additional time to post the refund.

11. Shipping Charges

If an order is cancelled before shipment, the standard shipping fee of US$6.99 will also be refunded.

If the order has already been shipped, shipping charges are generally non-refundable unless required by applicable law or the cancellation results from an error on our part.

12. Refused Deliveries

If a customer refuses delivery after the order has shipped:

• The package may be returned to Minimaltank.
• The order will be handled according to our Return & Refund Policy.
• The original shipping fee may not be refundable.
• Any refund will be processed after the returned package is received and inspected.

13. Incorrect Customer Information

Minimaltank is not responsible for delays or failed deliveries caused by customer-provided information, including:

• Incorrect shipping address
• Missing apartment or unit number
• Incorrect ZIP Code
• Incorrect telephone number
• Incorrect email address

Customers should review all order information carefully before completing checkout.

14. Fraud Prevention

To protect customers and prevent unauthorized transactions, some cancellation or change requests may require identity verification.

We may request additional information before approving a request.

15. Privacy

Information provided when requesting a cancellation or order change is used only to:

• Verify your identity
• Locate your order
• Process your request
• Communicate order updates
• Meet legal and accounting requirements

Personal information is handled in accordance with our Privacy Policy.

16. Policy Updates

Minimaltank may update this Order Cancellation & Change Policy to reflect operational, legal, or regulatory changes.

The latest version will always be available on minimaltank.shop with the updated Effective Date.

Contact Us

Store: Minimaltank

Website: minimaltank.shop

Address: 25 Polk Ave Apt 1, Waterbury, CT 06708-4220, United States

Email: support@minimaltank.shop

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)